Azuma Foods UK

Privacy Policy

Last Updated: 24 January 2026

1. Purpose of this Policy

This Privacy Policy describes how and why Azuma Foods UK Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information, and your rights regarding that information. We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Azuma Foods UK Ltd is the “data controller” of the personal information we hold about you.

Website: http://www.azumafoods.co.uk
Email: london@azumafoods.co.uk
Phone: +44 20 8896 7511
Address: Dephna House 605, 2 Portal Way, London, W3 6RT

3. What Personal Information We Collect

We collect information necessary to provide our services and products. This includes:

Identity Data: Name, title, and signature.
Contact Data: Delivery addresses, billing addresses, telephone numbers, and email addresses.
Communication Data: Records of correspondence (emails, phone calls, letters).
Technical Data: Information collected automatically via cookies, IP addresses, and Google Analytics when you visit our website.
Transaction Data: Details about products you have purchased from us and payments made.

4. How and Why We Use Your Information

We process your personal information for the following purposes:

To perform our contract with you: Processing orders, managing deliveries, and handling payments.
Customer Relationship Management: Responding to inquiries and providing customer support.
Legal Obligations: Managing product recalls, safety alerts, or complying with tax and accounting laws.
Legitimate Interests: * Improving our website, product ranges, and services.
- Protecting our business against fraud or other criminal activities.
- Developing new products (such as our specialized tofu and salad ranges).
- Informing you about products or services that may be of interest (Direct Marketing).

5. Sharing Your Personal Information

We do not sell or rent your personal information to third parties. We may share your data with:

Azuma Foods Group Companies: For internal administrative purposes and to ensure the best service delivery.
Service Providers: Logistics and delivery partners, IT support, and administrative service providers.
Legal Requirements: Government bodies, law enforcement, or courts if required by law.
International Transfers: Your information may be transferred to and stored outside the UK or EEA (e.g., to our group headquarters). In such cases, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

6. Marketing

We may send you marketing communications if you have requested information or purchased goods from us and have not opted out. You have the right to opt-out of marketing at any time by contacting us at london@azumafoods.co.uk.

7. Data Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Access to your personal data is limited to employees and partners who have a genuine business need to know.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under the UK GDPR, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete data.
Erasure: Request that we delete your personal data (“the right to be forgotten”).
Restriction: Request that we limit the processing of your data.
Portability: Request the transfer of your data to another organization.
Objection: Object to our processing of your data based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at the email address provided above.

10. Cookies

Our website uses cookies to distinguish you from other users and improve your experience. For detailed information, please refer to our Cookie Policy.

11. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at london@azumafoods.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you are unhappy with how we have used your data.